At TopwaySolution, we strive to provide high-quality digital services, including video editing, graphic design, SEO services, paid ads setup, and lead generation. Your satisfaction is important to us, and we want to ensure you have a positive experience with our services. Please review our refund policy below.

1. Eligibility for Refunds

• Refunds are eligible only if we have not initiated work on your project.
• If you are dissatisfied with our services after work has commenced, we encourage you to contact us to resolve any issues.

2. Non-Refundable Services

• Due to the nature of our digital services, certain services may not be eligible for a refund after the initial work has started. This includes but is not limited to SEO, lead generation, and paid ads setup services, where results depend on ongoing campaigns and strategies.
• Video editing and graphic design services may also be non-refundable after initial drafts or revisions have been provided.

3. Partial Refunds

• In cases where a project is partially completed and the client requests a cancellation, we may offer a partial refund based on the completed work and resources used.
• Partial refunds are determined on a case-by-case basis, factoring in the scope of completed work.

4. Refund Process

• To request a refund, please contact us with your order details and a reason for the request. We will review the request and respond within 7 business days.
• If approved, refunds will be processed to the original payment method within 10 business days.

5. Contact Information

For questions or to request a refund, please reach out to us at Contact us or Mail topwaysolution24h@gmail.com